HelpDesk: The main method for sending questions to
the CXC is by using the HelpDesk facility. The
HelpDesk form is reached from the link at the bottom of
top page of
the CXC web (i.e., at http://asc.harvard.edu). The information
entered into the form is passed into our our Helpdesk Archive; we can more
easily track the open and pending items with this tool. An
introduction to the HelpDesk is also available from the
HelpDesk form page. Questions can also be sent to the HelpDesk using email
(usupport@cfa.harvard.edu) but we prefer submissions through the
web.
Observer Contacts: Observers are assigned CXC scientists
to help them prepare for their observations (``Uplink Contacts") and
to assist them with problems with the data (``Science Contacts").
These names, together with other information about the observations,
are found either through the ``Science Contact and Uplink Support"
link on our main page, or directly:
http://cxc.harvard.edu/cdo/cont_sci_policy.html